3D Box Shot Pro FAQ

Frequently Asked Questions On this page, you'll find some of the questions we are asked on a regular basis about 3D Box Shot Pro. Sometimes it's good to know up front what a product can't do as well as what it can. So please read this page if you have any questions about 3D Box Shot Pro.

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FAQ (Frequently Asked Questions)

Please >click here< for the online 3D Box Shot Pro User Guide

 

Does 3D Box Shot Pro let me design my box images?

No it doesn't. 3D Box Shot Pro was designed with the assumption that you already have access to the 2D images that make up the box panels. Until we can develop a system that will allow you to design a professional looking box, then we believe it would be irresponsible to include rinky dink design tools in the program. Software box design is an art form. If you don't have the artistic talent to design a great looking box shot that does your product justice then don't attempt to do it yourself. We can help: Software Box Design Service.

3D Box Shot Pro doesn't start on my System. It just says “Failed to Create Empty Document”. Why?

You don’t have any OpenGL drivers installed on your system. You need to install the correct display driver for your graphics card. If you get this error, then 3D Box Shot Pro has done you a big favor by pointing this out. You will more than likely notice a massive performance boost across your system once you install the correct display driver and what’s more 3D Box Shot Pro will run correctly. We don’t even charge for this service!

How Can I Find Out What Sort of Graphics Card I Have on My System?

Open the Control Panel and double click on the System Icon. Click the Hardware Tab and Click on Device manager. Click the “+” to expand “Display Adaptors”. Right click on the device shown and select properties. The type of graphics card you have is shown under the General tab.

If your graphics card is made by a company that licenses technology from a company like ATI or Nvidia, then there's a very good chance that the driver supplied with your card is out of date. This is because, in most cases, third party manufactures use very early reference drivers that just about get the hardware working. It can take months (or sometimes years) for drivers to be perfected in order to milk the best from the hardware. Frequently, upgrading to the chipset makers latest driver will significantly improve system performance. Below is a list of graphic card manufacture's and their website's. It's a long way from being comprehensive, but since the graphics market is currently dominated by ATI and Nvidia, it should suffice in most cases.

Graphic Card Manufacturers

3DLabs
Developer of high end workstation graphics cards.
ATI Technologies
Manufacturer of the Radeon line of video cards and graphics chips.
Matrox Graphics
Manufacturer of the premier line of workstation 2D and multidisplay graphics cards.
NVIDIA
Developer of the most widely used video graphics processors used in the PC hardware market.
SiS Inc.
Developer of the Xabre value line of graphics processor units for PC video cards.
ABIT Ltd.
Manufacturer of PC graphics cards based around the NVIDIA graphic processors.
AOpen
Manufacturer of PC graphics adapaters based on the NVIDIA graphic chipsets.
ASUSTek Computer
Manufacturer of PC graphics cards based on the NVIDIA chipsets.
Gainward
Maker of a wide range of NVIDIA based graphics cards.
LeadTek Research
Manufacturer of PC graphics cards based around the NVIDIA chipsets.
MSI Inc.
Manufacturer of PC graphics adapters based on the NVIDIA graphic processors.
PNY Technologies
Manufacturer of PC and workstation graphics cards based on the NVIDIA chipsets.
Sapphire Technologies
Manufacturer of PC graphics cards based around the ATI graphic processors.

3D Box Shot Pro Crashes and is unstable on my system. Why?

The first step is to check that your display drivers are up to date. When you update your Nvidia graphics driver, you should always insure that you completely uninstall the old driver before you install the new driver. Once the old driver has been removed from your system you should reboot before installing the new driver. Failing to do this can cause a conflict between the old and new drivers. Elements of the old driver can get left behind. These can cause problems with OpenGL (the graphics system that 3D Box Shot Pro uses).

If you notice graphical corruptions on the screen, or if elements of the 3D Box Shot Pro GUI fail to work correctly or cause the program to crash, this can be due to an incorrectly installed driver. In some cases an incorrectly installed driver can even prevent 3D Box Shot Pro from running.

In all cases this problem can be solved by uninstalling the graphics driver, rebooting then reinstalling the driver or installing a new driver.

How can I add a texture to the bottom of the box?

It can be done, but it's a bit fiddly.

1. Choose the box type you need.

Box Shot Screen Shot showing Software Box at ground level

 


2. Adjust the height offset on the Camera tab to move it off the floor.

Box Shot Software Box showing Height Offset in Action

 


3. Right mouse click on the box and drag up upward. Rotate the box until you can clearly see the bottom panel:

Box Shot Screen Shot with box in air due to height offset. This shows the bottem of the box.

 


4. You'll now have a clean area of the bottom of the box to left click on.

Box Shot Screen Shot showing the bottom of the software box being clicked.
5. Load the texture in the usual way as you would with the other sides.

Update: 3D Box Shot Pro V2 introduced X, Y, Z rotation, so while the above steps do still work, it's now actually much easier to simply rotate the box so you can easily click on the face you want. Such is the nature of progress.